At Convergent HRS, we guide and support our customers on embedding High Reliability Organizations (HRO) tools and techniques in their practices to:

• Reduce risks
• Increase efficiency
• Improve performance, safety, and results for our customers and their patients.

Healthcare delivery today is incredibly complex with diminishing margins for error and increasing expectations from patients, payers and regulators. Convergent HRS, LLC has applied their extensive knowledge of High Reliability Organizations to carefully engineer cost effective methods for adapting High Reliability Solutions to Healthcare. When applied to healthcare processes,  these tools and techniques can deliver sustainable measurable improvements in performance, safety, efficiency and satisfaction.

Examples of Services Offered:

Programs for:

Pre-Procedure Time Out:

to reduce risks of wrong patient, wrong procedure and wrong site procedures

Surgical Counts:

to reduce unintentionally retained foreign bodies
These programs include:

• Training on error causation and HRO principles
• Process directed training (process specific – e.g. HRO pre-procedure time out, HRO surgical counts)
• Developing organizational readiness and custom tools
• Effective characterization of the targeted process and identification of specific improvement opportunities
• Continuous improvement process with highly targeted interventions
• Program management metrics to provide a progress assessment and to help sustain the advances

Neonatal and Pediatric ICU:

• Effective communications and multidisciplinary team training for NICU and PICU staff (physicians, nurses and ancillary personnel)
• Development of standardized patient transfer process and report checklist
• Scenario based training for intra-departmental communications

High Risk Obstetrics:

• Protocols and communications process to be used pre-procedure, during the procedure, and post-procedure in these high risk    patients

Emergency Department:

• Standardized patient management protocols for the E.D.
• Checklist to be used when (before) the E.D. initiates call to physician outside of the E.D.
• Protocol for communications RN to RN, RN to MD, and MD to MD
• Patient transfer checklist for transfer/admission of patient to Med/Surg service
• Reduction in missed and duplicated lab work, radiology services, and medications.
• Improved hand-off process with reduction in missing information and secondary follow-up processes

Surgical Services:

• Standardized process for room preparation for surgical services
• Communications and teamwork training
• Standardization of general surgical procedures (conforming to The Joint Commission “Time Out” requirements for surgery
• Standardized process for managing preference cards
• Measurable improvement in on-time surgery “starts”
• Avoided sentinel events in cardiothoracic surgery, neurosurgery and orthopedic surgery